Support

Short answer is yes, but ultimately it depends on the regulations of each airline.  Airlines rate batteries by Watt Hour (Wh) when enforcing their rules.  Most airlines allow Li-ion batteries of 100Wh or less without any special conditions.

All Gloworm batteries are less than 100WH.

Watt Hour Specification by Battery Model:

• Power Pack 10 – 74Wh
• Power Pack 5 – 37Wh
• 4 Cell Battery – 50 Wh
• 2 Cell Battery – 25 Wh

The life of a battery pack depends on different factors. On the cell type, on how much it is used and on how it is treated. In general, a life of 300-400 charging/discharging cycles can be assumed before the battery’s capacity decreases significantly (80% of the nominal value). This corresponds to a minimum period of use of approximately 2-3 years if the battery is used twice a week. With careful storage when the battery is not in use, a life of 2-3 years is realistic.

In many cases, the battery and the charger are in perfect condition, merely the battery protection has been triggered. To solve this, simply leave the battery connected to the plugged in charger and after a while (NB: it may take up to two hours) the battery will charge again.

Charge the battery ideally to about 70% and keep the battery in a cool dry place for no longer than 3 months. Temperatures below 15°C are favourable. The fridge in an airtight container is a good option. Extreme example: Storage of a fully charged lithium-ion battery at 30°C (direct sunlight) irreversibly damages the battery – it may even fail completely.

It is best to avoid a full discharge as this can, over time, reduce the capacity of the battery.  Li-ion batteries prefer small charges as opposed to full charges.

Yes, this is normal. There is a small amount of battery use required to maintain the connection with the TX remote. While this connection is active you will notice your battery drains a few percent each day. Once the TX remote connection deactivates (after approx 18hrs of no use) this will slow but not completely stop. We recommend you unplug your USB cable from your battery when not in use. If you notice your battery is draining while unplugged from the USB cable we recommend you update your battery firmware to the latest version.

We’ve released a battery firmware update to improve the battery performance at low temperatures. Please update your battery to the latest firmware version via the process above.

If a Power Packs is run completely flat, sometimes they won’t accept a charge from a Gloworm Fast Charger. This is due to the battery not having the required charge to enable communication with the charger. In this case it is worth trying a non-fast charge power source (USB Type A cable, using the included USB Type A adapter plug) to trickle charge the battery for a few percent, after which it can be returned to the fast charger.

The firmware our batteries run on can take a few full charge cycles to ‘learn’ the capacity of its cells. If you’re not getting the expected runtime, we recommend you cycle the battery through a few full charges and the calculated runtime should more accurately reflect our advertised runtimes.

Once the battery firmware update process has started, the app and the battery communicate directly with each other without the need for the light. If this update process is interrupted, the battery may get stuck in update mode.

To restart the update process, unplug the battery from the light and restart the app to the paired devices screen.

Press the check for updates button and leave the phone and battery close to each other and the update process should resume. Contact us at [email protected] for further assistance with this process if required.

Tips

>> Ensure location services have been activated on your device and Gloworm Link App has been given permission to use device location.

>> Try deleting the light/battery profiles before reattempting the Update.

Yes, using the included USB-C adapter plug you can charge/power any USB-C device.

If the device is USB-PD (Power Delivery) compatible the Power Pack will deliver up to 20W of charge.  Non Power Delivery devices will only receive a 5W charge.

Short answer is yes, but ultimately it depends on the regulations of each airline.  Airlines rate batteries by Watt Hour (Wh) when enforcing their rules.  Most airlines allow Li-ion batteries of 100Wh or less without any special conditions.

All Gloworm batteries are less than 100WH.

Watt Hour Specification by Battery Model:

• Power Pack 10 – 74Wh
• Power Pack 5 – 37Wh
• 4 Cell Battery – 50 Wh
• 2 Cell Battery – 25 Wh

The life of a battery pack depends on different factors. On the cell type, on how much it is used and on how it is treated. In general, a life of 300-400 charging/discharging cycles can be assumed before the battery’s capacity decreases significantly (80% of the nominal value). This corresponds to a minimum period of use of approximately 2-3 years if the battery is used twice a week. With careful storage when the battery is not in use, a life of 2-3 years is realistic.

In many cases, the battery and the charger are in perfect condition, merely the battery protection has been triggered. To solve this, simply leave the battery connected to the plugged in charger and after a while (NB: it may take up to two hours) the battery will charge again.

Charge the battery ideally to about 70% and keep the battery in a cool dry place for no longer than 3 months. Temperatures below 15°C are favourable. The fridge in an airtight container is a good option. Extreme example: Storage of a fully charged lithium-ion battery at 30°C (direct sunlight) irreversibly damages the battery – it may even fail completely.

It is best to avoid a full discharge as this can, over time, reduce the capacity of the battery.  Li-ion batteries prefer small charges as opposed to full charges.

Yes, this is normal. There is a small amount of battery use required to maintain the connection with the TX remote. While this connection is active you will notice your battery drains a few percent each day. Once the TX remote connection deactivates (after approx 18hrs of no use) this will slow but not completely stop. We recommend you unplug your USB cable from your battery when not in use. If you notice your battery is draining while unplugged from the USB cable we recommend you update your battery firmware to the latest version.

We’ve released a battery firmware update to improve the battery performance at low temperatures. Please update your battery to the latest firmware version via the process above.

If a Power Packs is run completely flat, sometimes they won’t accept a charge from a Gloworm Fast Charger. This is due to the battery not having the required charge to enable communication with the charger. In this case it is worth trying a non-fast charge power source (USB Type A cable, using the included USB Type A adapter plug) to trickle charge the battery for a few percent, after which it can be returned to the fast charger.

The firmware our batteries run on can take a few full charge cycles to ‘learn’ the capacity of its cells. If you’re not getting the expected runtime, we recommend you cycle the battery through a few full charges and the calculated runtime should more accurately reflect our advertised runtimes.

Once the battery firmware update process has started, the app and the battery communicate directly with each other without the need for the light. If this update process is interrupted, the battery may get stuck in update mode.

To restart the update process, unplug the battery from the light and restart the app to the paired devices screen.

Press the check for updates button and leave the phone and battery close to each other and the update process should resume. Contact us at [email protected] for further assistance with this process if required.

Tips

>> Ensure location services have been activated on your device and Gloworm Link App has been given permission to use device location.

>> Try deleting the light/battery profiles before reattempting the Update.

Yes, using the included USB-C adapter plug you can charge/power any USB-C device.

If the device is USB-PD (Power Delivery) compatible the Power Pack will deliver up to 20W of charge.  Non Power Delivery devices will only receive a 5W charge.

Short answer is yes, but ultimately it depends on the regulations of each airline.  Airlines rate batteries by Watt Hour (Wh) when enforcing their rules.  Most airlines allow Li-ion batteries of 100Wh or less without any special conditions.

All Gloworm batteries are less than 100WH.

Watt Hour Specification by Battery Model:

• Power Pack 10 – 74Wh
• Power Pack 5 – 37Wh
• 4 Cell Battery – 50 Wh
• 2 Cell Battery – 25 Wh

The life of a battery pack depends on different factors. On the cell type, on how much it is used and on how it is treated. In general, a life of 300-400 charging/discharging cycles can be assumed before the battery’s capacity decreases significantly (80% of the nominal value). This corresponds to a minimum period of use of approximately 2-3 years if the battery is used twice a week. With careful storage when the battery is not in use, a life of 2-3 years is realistic.

In many cases, the battery and the charger are in perfect condition, merely the battery protection has been triggered. To solve this, simply leave the battery connected to the plugged in charger and after a while (NB: it may take up to two hours) the battery will charge again.

Charge the battery ideally to about 70% and keep the battery in a cool dry place for no longer than 3 months. Temperatures below 15°C are favourable. The fridge in an airtight container is a good option. Extreme example: Storage of a fully charged lithium-ion battery at 30°C (direct sunlight) irreversibly damages the battery – it may even fail completely.

It is best to avoid a full discharge as this can, over time, reduce the capacity of the battery.  Li-ion batteries prefer small charges as opposed to full charges.

Yes, this is normal. There is a small amount of battery use required to maintain the connection with the TX remote. While this connection is active you will notice your battery drains a few percent each day. Once the TX remote connection deactivates (after approx 18hrs of no use) this will slow but not completely stop. We recommend you unplug your USB cable from your battery when not in use. If you notice your battery is draining while unplugged from the USB cable we recommend you update your battery firmware to the latest version.

We’ve released a battery firmware update to improve the battery performance at low temperatures. Please update your battery to the latest firmware version via the process above.

If a Power Packs is run completely flat, sometimes they won’t accept a charge from a Gloworm Fast Charger. This is due to the battery not having the required charge to enable communication with the charger. In this case it is worth trying a non-fast charge power source (USB Type A cable, using the included USB Type A adapter plug) to trickle charge the battery for a few percent, after which it can be returned to the fast charger.

The firmware our batteries run on can take a few full charge cycles to ‘learn’ the capacity of its cells. If you’re not getting the expected runtime, we recommend you cycle the battery through a few full charges and the calculated runtime should more accurately reflect our advertised runtimes.

Once the battery firmware update process has started, the app and the battery communicate directly with each other without the need for the light. If this update process is interrupted, the battery may get stuck in update mode.

To restart the update process, unplug the battery from the light and restart the app to the paired devices screen.

Press the check for updates button and leave the phone and battery close to each other and the update process should resume. Contact us at [email protected] for further assistance with this process if required.

Tips

>> Ensure location services have been activated on your device and Gloworm Link App has been given permission to use device location.

>> Try deleting the light/battery profiles before reattempting the Update.

Yes, using the included USB-C adapter plug you can charge/power any USB-C device.

If the device is USB-PD (Power Delivery) compatible the Power Pack will deliver up to 20W of charge.  Non Power Delivery devices will only receive a 5W charge.

Short answer is yes, but ultimately it depends on the regulations of each airline.  Airlines rate batteries by Watt Hour (Wh) when enforcing their rules.  Most airlines allow Li-ion batteries of 100Wh or less without any special conditions.

All Gloworm batteries are less than 100WH.

Watt Hour Specification by Battery Model:

• Power Pack 10 – 74Wh
• Power Pack 5 – 37Wh
• 4 Cell Battery – 50 Wh
• 2 Cell Battery – 25 Wh

The life of a battery pack depends on different factors. On the cell type, on how much it is used and on how it is treated. In general, a life of 300-400 charging/discharging cycles can be assumed before the battery’s capacity decreases significantly (80% of the nominal value). This corresponds to a minimum period of use of approximately 2-3 years if the battery is used twice a week. With careful storage when the battery is not in use, a life of 2-3 years is realistic.

In many cases, the battery and the charger are in perfect condition, merely the battery protection has been triggered. To solve this, simply leave the battery connected to the plugged in charger and after a while (NB: it may take up to two hours) the battery will charge again.

Charge the battery ideally to about 70% and keep the battery in a cool dry place for no longer than 3 months. Temperatures below 15°C are favourable. The fridge in an airtight container is a good option. Extreme example: Storage of a fully charged lithium-ion battery at 30°C (direct sunlight) irreversibly damages the battery – it may even fail completely.

It is best to avoid a full discharge as this can, over time, reduce the capacity of the battery.  Li-ion batteries prefer small charges as opposed to full charges.

Yes, this is normal. There is a small amount of battery use required to maintain the connection with the TX remote. While this connection is active you will notice your battery drains a few percent each day. Once the TX remote connection deactivates (after approx 18hrs of no use) this will slow but not completely stop. We recommend you unplug your USB cable from your battery when not in use. If you notice your battery is draining while unplugged from the USB cable we recommend you update your battery firmware to the latest version.

We’ve released a battery firmware update to improve the battery performance at low temperatures. Please update your battery to the latest firmware version via the process above.

If a Power Packs is run completely flat, sometimes they won’t accept a charge from a Gloworm Fast Charger. This is due to the battery not having the required charge to enable communication with the charger. In this case it is worth trying a non-fast charge power source (USB Type A cable, using the included USB Type A adapter plug) to trickle charge the battery for a few percent, after which it can be returned to the fast charger.

The firmware our batteries run on can take a few full charge cycles to ‘learn’ the capacity of its cells. If you’re not getting the expected runtime, we recommend you cycle the battery through a few full charges and the calculated runtime should more accurately reflect our advertised runtimes.

Once the battery firmware update process has started, the app and the battery communicate directly with each other without the need for the light. If this update process is interrupted, the battery may get stuck in update mode.

To restart the update process, unplug the battery from the light and restart the app to the paired devices screen.

Press the check for updates button and leave the phone and battery close to each other and the update process should resume. Contact us at [email protected] for further assistance with this process if required.

Tips

>> Ensure location services have been activated on your device and Gloworm Link App has been given permission to use device location.

>> Try deleting the light/battery profiles before reattempting the Update.

Yes, using the included USB-C adapter plug you can charge/power any USB-C device.

If the device is USB-PD (Power Delivery) compatible the Power Pack will deliver up to 20W of charge.  Non Power Delivery devices will only receive a 5W charge.

Short answer is yes, but ultimately it depends on the regulations of each airline.  Airlines rate batteries by Watt Hour (Wh) when enforcing their rules.  Most airlines allow Li-ion batteries of 100Wh or less without any special conditions.

All Gloworm batteries are less than 100WH.

Watt Hour Specification by Battery Model:

• Power Pack 10 – 74Wh
• Power Pack 5 – 37Wh
• 4 Cell Battery – 50 Wh
• 2 Cell Battery – 25 Wh

The life of a battery pack depends on different factors. On the cell type, on how much it is used and on how it is treated. In general, a life of 300-400 charging/discharging cycles can be assumed before the battery’s capacity decreases significantly (80% of the nominal value). This corresponds to a minimum period of use of approximately 2-3 years if the battery is used twice a week. With careful storage when the battery is not in use, a life of 2-3 years is realistic.

In many cases, the battery and the charger are in perfect condition, merely the battery protection has been triggered. To solve this, simply leave the battery connected to the plugged in charger and after a while (NB: it may take up to two hours) the battery will charge again.

Charge the battery ideally to about 70% and keep the battery in a cool dry place for no longer than 3 months. Temperatures below 15°C are favourable. The fridge in an airtight container is a good option. Extreme example: Storage of a fully charged lithium-ion battery at 30°C (direct sunlight) irreversibly damages the battery – it may even fail completely.

It is best to avoid a full discharge as this can, over time, reduce the capacity of the battery.  Li-ion batteries prefer small charges as opposed to full charges.

Yes, this is normal. There is a small amount of battery use required to maintain the connection with the TX remote. While this connection is active you will notice your battery drains a few percent each day. Once the TX remote connection deactivates (after approx 18hrs of no use) this will slow but not completely stop. We recommend you unplug your USB cable from your battery when not in use. If you notice your battery is draining while unplugged from the USB cable we recommend you update your battery firmware to the latest version.

We’ve released a battery firmware update to improve the battery performance at low temperatures. Please update your battery to the latest firmware version via the process above.

If a Power Packs is run completely flat, sometimes they won’t accept a charge from a Gloworm Fast Charger. This is due to the battery not having the required charge to enable communication with the charger. In this case it is worth trying a non-fast charge power source (USB Type A cable, using the included USB Type A adapter plug) to trickle charge the battery for a few percent, after which it can be returned to the fast charger.

The firmware our batteries run on can take a few full charge cycles to ‘learn’ the capacity of its cells. If you’re not getting the expected runtime, we recommend you cycle the battery through a few full charges and the calculated runtime should more accurately reflect our advertised runtimes.

Once the battery firmware update process has started, the app and the battery communicate directly with each other without the need for the light. If this update process is interrupted, the battery may get stuck in update mode.

To restart the update process, unplug the battery from the light and restart the app to the paired devices screen.

Press the check for updates button and leave the phone and battery close to each other and the update process should resume. Contact us at [email protected] for further assistance with this process if required.

Tips

>> Ensure location services have been activated on your device and Gloworm Link App has been given permission to use device location.

>> Try deleting the light/battery profiles before reattempting the Update.

Yes, using the included USB-C adapter plug you can charge/power any USB-C device.

If the device is USB-PD (Power Delivery) compatible the Power Pack will deliver up to 20W of charge.  Non Power Delivery devices will only receive a 5W charge.

Short answer is yes, but ultimately it depends on the regulations of each airline.  Airlines rate batteries by Watt Hour (Wh) when enforcing their rules.  Most airlines allow Li-ion batteries of 100Wh or less without any special conditions.

All Gloworm batteries are less than 100WH.

Watt Hour Specification by Battery Model:

• Power Pack 10 – 74Wh
• Power Pack 5 – 37Wh
• 4 Cell Battery – 50 Wh
• 2 Cell Battery – 25 Wh

The life of a battery pack depends on different factors. On the cell type, on how much it is used and on how it is treated. In general, a life of 300-400 charging/discharging cycles can be assumed before the battery’s capacity decreases significantly (80% of the nominal value). This corresponds to a minimum period of use of approximately 2-3 years if the battery is used twice a week. With careful storage when the battery is not in use, a life of 2-3 years is realistic.

In many cases, the battery and the charger are in perfect condition, merely the battery protection has been triggered. To solve this, simply leave the battery connected to the plugged in charger and after a while (NB: it may take up to two hours) the battery will charge again.

Charge the battery ideally to about 70% and keep the battery in a cool dry place for no longer than 3 months. Temperatures below 15°C are favourable. The fridge in an airtight container is a good option. Extreme example: Storage of a fully charged lithium-ion battery at 30°C (direct sunlight) irreversibly damages the battery – it may even fail completely.

It is best to avoid a full discharge as this can, over time, reduce the capacity of the battery.  Li-ion batteries prefer small charges as opposed to full charges.

Yes, this is normal. There is a small amount of battery use required to maintain the connection with the TX remote. While this connection is active you will notice your battery drains a few percent each day. Once the TX remote connection deactivates (after approx 18hrs of no use) this will slow but not completely stop. We recommend you unplug your USB cable from your battery when not in use. If you notice your battery is draining while unplugged from the USB cable we recommend you update your battery firmware to the latest version.

We’ve released a battery firmware update to improve the battery performance at low temperatures. Please update your battery to the latest firmware version via the process above.

If a Power Packs is run completely flat, sometimes they won’t accept a charge from a Gloworm Fast Charger. This is due to the battery not having the required charge to enable communication with the charger. In this case it is worth trying a non-fast charge power source (USB Type A cable, using the included USB Type A adapter plug) to trickle charge the battery for a few percent, after which it can be returned to the fast charger.

The firmware our batteries run on can take a few full charge cycles to ‘learn’ the capacity of its cells. If you’re not getting the expected runtime, we recommend you cycle the battery through a few full charges and the calculated runtime should more accurately reflect our advertised runtimes.

Once the battery firmware update process has started, the app and the battery communicate directly with each other without the need for the light. If this update process is interrupted, the battery may get stuck in update mode.

To restart the update process, unplug the battery from the light and restart the app to the paired devices screen.

Press the check for updates button and leave the phone and battery close to each other and the update process should resume. Contact us at [email protected] for further assistance with this process if required.

Tips

>> Ensure location services have been activated on your device and Gloworm Link App has been given permission to use device location.

>> Try deleting the light/battery profiles before reattempting the Update.

Yes, using the included USB-C adapter plug you can charge/power any USB-C device.

If the device is USB-PD (Power Delivery) compatible the Power Pack will deliver up to 20W of charge.  Non Power Delivery devices will only receive a 5W charge.

Short answer is yes, but ultimately it depends on the regulations of each airline.  Airlines rate batteries by Watt Hour (Wh) when enforcing their rules.  Most airlines allow Li-ion batteries of 100Wh or less without any special conditions.

All Gloworm batteries are less than 100WH.

Watt Hour Specification by Battery Model:

• Power Pack 10 – 74Wh
• Power Pack 5 – 37Wh
• 4 Cell Battery – 50 Wh
• 2 Cell Battery – 25 Wh

The life of a battery pack depends on different factors. On the cell type, on how much it is used and on how it is treated. In general, a life of 300-400 charging/discharging cycles can be assumed before the battery’s capacity decreases significantly (80% of the nominal value). This corresponds to a minimum period of use of approximately 2-3 years if the battery is used twice a week. With careful storage when the battery is not in use, a life of 2-3 years is realistic.

In many cases, the battery and the charger are in perfect condition, merely the battery protection has been triggered. To solve this, simply leave the battery connected to the plugged in charger and after a while (NB: it may take up to two hours) the battery will charge again.

Charge the battery ideally to about 70% and keep the battery in a cool dry place for no longer than 3 months. Temperatures below 15°C are favourable. The fridge in an airtight container is a good option. Extreme example: Storage of a fully charged lithium-ion battery at 30°C (direct sunlight) irreversibly damages the battery – it may even fail completely.

It is best to avoid a full discharge as this can, over time, reduce the capacity of the battery.  Li-ion batteries prefer small charges as opposed to full charges.

Yes, this is normal. There is a small amount of battery use required to maintain the connection with the TX remote. While this connection is active you will notice your battery drains a few percent each day. Once the TX remote connection deactivates (after approx 18hrs of no use) this will slow but not completely stop. We recommend you unplug your USB cable from your battery when not in use. If you notice your battery is draining while unplugged from the USB cable we recommend you update your battery firmware to the latest version.

We’ve released a battery firmware update to improve the battery performance at low temperatures. Please update your battery to the latest firmware version via the process above.

If a Power Packs is run completely flat, sometimes they won’t accept a charge from a Gloworm Fast Charger. This is due to the battery not having the required charge to enable communication with the charger. In this case it is worth trying a non-fast charge power source (USB Type A cable, using the included USB Type A adapter plug) to trickle charge the battery for a few percent, after which it can be returned to the fast charger.

The firmware our batteries run on can take a few full charge cycles to ‘learn’ the capacity of its cells. If you’re not getting the expected runtime, we recommend you cycle the battery through a few full charges and the calculated runtime should more accurately reflect our advertised runtimes.

Once the battery firmware update process has started, the app and the battery communicate directly with each other without the need for the light. If this update process is interrupted, the battery may get stuck in update mode.

To restart the update process, unplug the battery from the light and restart the app to the paired devices screen.

Press the check for updates button and leave the phone and battery close to each other and the update process should resume. Contact us at [email protected] for further assistance with this process if required.

Tips

>> Ensure location services have been activated on your device and Gloworm Link App has been given permission to use device location.

>> Try deleting the light/battery profiles before reattempting the Update.

Yes, using the included USB-C adapter plug you can charge/power any USB-C device.

If the device is USB-PD (Power Delivery) compatible the Power Pack will deliver up to 20W of charge.  Non Power Delivery devices will only receive a 5W charge.

Short answer is yes, but ultimately it depends on the regulations of each airline.  Airlines rate batteries by Watt Hour (Wh) when enforcing their rules.  Most airlines allow Li-ion batteries of 100Wh or less without any special conditions.

All Gloworm batteries are less than 100WH.

Watt Hour Specification by Battery Model:

• Power Pack 10 – 74Wh
• Power Pack 5 – 37Wh
• 4 Cell Battery – 50 Wh
• 2 Cell Battery – 25 Wh

The life of a battery pack depends on different factors. On the cell type, on how much it is used and on how it is treated. In general, a life of 300-400 charging/discharging cycles can be assumed before the battery’s capacity decreases significantly (80% of the nominal value). This corresponds to a minimum period of use of approximately 2-3 years if the battery is used twice a week. With careful storage when the battery is not in use, a life of 2-3 years is realistic.

In many cases, the battery and the charger are in perfect condition, merely the battery protection has been triggered. To solve this, simply leave the battery connected to the plugged in charger and after a while (NB: it may take up to two hours) the battery will charge again.

Charge the battery ideally to about 70% and keep the battery in a cool dry place for no longer than 3 months. Temperatures below 15°C are favourable. The fridge in an airtight container is a good option. Extreme example: Storage of a fully charged lithium-ion battery at 30°C (direct sunlight) irreversibly damages the battery – it may even fail completely.

It is best to avoid a full discharge as this can, over time, reduce the capacity of the battery.  Li-ion batteries prefer small charges as opposed to full charges.

Yes, this is normal. There is a small amount of battery use required to maintain the connection with the TX remote. While this connection is active you will notice your battery drains a few percent each day. Once the TX remote connection deactivates (after approx 18hrs of no use) this will slow but not completely stop. We recommend you unplug your USB cable from your battery when not in use. If you notice your battery is draining while unplugged from the USB cable we recommend you update your battery firmware to the latest version.

We’ve released a battery firmware update to improve the battery performance at low temperatures. Please update your battery to the latest firmware version via the process above.

If a Power Packs is run completely flat, sometimes they won’t accept a charge from a Gloworm Fast Charger. This is due to the battery not having the required charge to enable communication with the charger. In this case it is worth trying a non-fast charge power source (USB Type A cable, using the included USB Type A adapter plug) to trickle charge the battery for a few percent, after which it can be returned to the fast charger.

The firmware our batteries run on can take a few full charge cycles to ‘learn’ the capacity of its cells. If you’re not getting the expected runtime, we recommend you cycle the battery through a few full charges and the calculated runtime should more accurately reflect our advertised runtimes.

Once the battery firmware update process has started, the app and the battery communicate directly with each other without the need for the light. If this update process is interrupted, the battery may get stuck in update mode.

To restart the update process, unplug the battery from the light and restart the app to the paired devices screen.

Press the check for updates button and leave the phone and battery close to each other and the update process should resume. Contact us at [email protected] for further assistance with this process if required.

Tips

>> Ensure location services have been activated on your device and Gloworm Link App has been given permission to use device location.

>> Try deleting the light/battery profiles before reattempting the Update.

Yes, using the included USB-C adapter plug you can charge/power any USB-C device.

If the device is USB-PD (Power Delivery) compatible the Power Pack will deliver up to 20W of charge.  Non Power Delivery devices will only receive a 5W charge.

Short answer is yes, but ultimately it depends on the regulations of each airline.  Airlines rate batteries by Watt Hour (Wh) when enforcing their rules.  Most airlines allow Li-ion batteries of 100Wh or less without any special conditions.

All Gloworm batteries are less than 100WH.

Watt Hour Specification by Battery Model:

• Power Pack 10 – 74Wh
• Power Pack 5 – 37Wh
• 4 Cell Battery – 50 Wh
• 2 Cell Battery – 25 Wh

The life of a battery pack depends on different factors. On the cell type, on how much it is used and on how it is treated. In general, a life of 300-400 charging/discharging cycles can be assumed before the battery’s capacity decreases significantly (80% of the nominal value). This corresponds to a minimum period of use of approximately 2-3 years if the battery is used twice a week. With careful storage when the battery is not in use, a life of 2-3 years is realistic.

In many cases, the battery and the charger are in perfect condition, merely the battery protection has been triggered. To solve this, simply leave the battery connected to the plugged in charger and after a while (NB: it may take up to two hours) the battery will charge again.

Charge the battery ideally to about 70% and keep the battery in a cool dry place for no longer than 3 months. Temperatures below 15°C are favourable. The fridge in an airtight container is a good option. Extreme example: Storage of a fully charged lithium-ion battery at 30°C (direct sunlight) irreversibly damages the battery – it may even fail completely.

It is best to avoid a full discharge as this can, over time, reduce the capacity of the battery.  Li-ion batteries prefer small charges as opposed to full charges.

Yes, this is normal. There is a small amount of battery use required to maintain the connection with the TX remote. While this connection is active you will notice your battery drains a few percent each day. Once the TX remote connection deactivates (after approx 18hrs of no use) this will slow but not completely stop. We recommend you unplug your USB cable from your battery when not in use. If you notice your battery is draining while unplugged from the USB cable we recommend you update your battery firmware to the latest version.

We’ve released a battery firmware update to improve the battery performance at low temperatures. Please update your battery to the latest firmware version via the process above.

If a Power Packs is run completely flat, sometimes they won’t accept a charge from a Gloworm Fast Charger. This is due to the battery not having the required charge to enable communication with the charger. In this case it is worth trying a non-fast charge power source (USB Type A cable, using the included USB Type A adapter plug) to trickle charge the battery for a few percent, after which it can be returned to the fast charger.

The firmware our batteries run on can take a few full charge cycles to ‘learn’ the capacity of its cells. If you’re not getting the expected runtime, we recommend you cycle the battery through a few full charges and the calculated runtime should more accurately reflect our advertised runtimes.

Once the battery firmware update process has started, the app and the battery communicate directly with each other without the need for the light. If this update process is interrupted, the battery may get stuck in update mode.

To restart the update process, unplug the battery from the light and restart the app to the paired devices screen.

Press the check for updates button and leave the phone and battery close to each other and the update process should resume. Contact us at [email protected] for further assistance with this process if required.

Tips

>> Ensure location services have been activated on your device and Gloworm Link App has been given permission to use device location.

>> Try deleting the light/battery profiles before reattempting the Update.

Yes, using the included USB-C adapter plug you can charge/power any USB-C device.

If the device is USB-PD (Power Delivery) compatible the Power Pack will deliver up to 20W of charge.  Non Power Delivery devices will only receive a 5W charge.

Short answer is yes, but ultimately it depends on the regulations of each airline.  Airlines rate batteries by Watt Hour (Wh) when enforcing their rules.  Most airlines allow Li-ion batteries of 100Wh or less without any special conditions.

All Gloworm batteries are less than 100WH.

Watt Hour Specification by Battery Model:

• Power Pack 10 – 74Wh
• Power Pack 5 – 37Wh
• 4 Cell Battery – 50 Wh
• 2 Cell Battery – 25 Wh

The life of a battery pack depends on different factors. On the cell type, on how much it is used and on how it is treated. In general, a life of 300-400 charging/discharging cycles can be assumed before the battery’s capacity decreases significantly (80% of the nominal value). This corresponds to a minimum period of use of approximately 2-3 years if the battery is used twice a week. With careful storage when the battery is not in use, a life of 2-3 years is realistic.

In many cases, the battery and the charger are in perfect condition, merely the battery protection has been triggered. To solve this, simply leave the battery connected to the plugged in charger and after a while (NB: it may take up to two hours) the battery will charge again.

Charge the battery ideally to about 70% and keep the battery in a cool dry place for no longer than 3 months. Temperatures below 15°C are favourable. The fridge in an airtight container is a good option. Extreme example: Storage of a fully charged lithium-ion battery at 30°C (direct sunlight) irreversibly damages the battery – it may even fail completely.

It is best to avoid a full discharge as this can, over time, reduce the capacity of the battery.  Li-ion batteries prefer small charges as opposed to full charges.

Yes, this is normal. There is a small amount of battery use required to maintain the connection with the TX remote. While this connection is active you will notice your battery drains a few percent each day. Once the TX remote connection deactivates (after approx 18hrs of no use) this will slow but not completely stop. We recommend you unplug your USB cable from your battery when not in use. If you notice your battery is draining while unplugged from the USB cable we recommend you update your battery firmware to the latest version.

We’ve released a battery firmware update to improve the battery performance at low temperatures. Please update your battery to the latest firmware version via the process above.

If a Power Packs is run completely flat, sometimes they won’t accept a charge from a Gloworm Fast Charger. This is due to the battery not having the required charge to enable communication with the charger. In this case it is worth trying a non-fast charge power source (USB Type A cable, using the included USB Type A adapter plug) to trickle charge the battery for a few percent, after which it can be returned to the fast charger.

The firmware our batteries run on can take a few full charge cycles to ‘learn’ the capacity of its cells. If you’re not getting the expected runtime, we recommend you cycle the battery through a few full charges and the calculated runtime should more accurately reflect our advertised runtimes.

Once the battery firmware update process has started, the app and the battery communicate directly with each other without the need for the light. If this update process is interrupted, the battery may get stuck in update mode.

To restart the update process, unplug the battery from the light and restart the app to the paired devices screen.

Press the check for updates button and leave the phone and battery close to each other and the update process should resume. Contact us at [email protected] for further assistance with this process if required.

Tips

>> Ensure location services have been activated on your device and Gloworm Link App has been given permission to use device location.

>> Try deleting the light/battery profiles before reattempting the Update.

Yes, using the included USB-C adapter plug you can charge/power any USB-C device.

If the device is USB-PD (Power Delivery) compatible the Power Pack will deliver up to 20W of charge.  Non Power Delivery devices will only receive a 5W charge.

Short answer is yes, but ultimately it depends on the regulations of each airline.  Airlines rate batteries by Watt Hour (Wh) when enforcing their rules.  Most airlines allow Li-ion batteries of 100Wh or less without any special conditions.

All Gloworm batteries are less than 100WH.

Watt Hour Specification by Battery Model:

• Power Pack 10 – 74Wh
• Power Pack 5 – 37Wh
• 4 Cell Battery – 50 Wh
• 2 Cell Battery – 25 Wh

The life of a battery pack depends on different factors. On the cell type, on how much it is used and on how it is treated. In general, a life of 300-400 charging/discharging cycles can be assumed before the battery’s capacity decreases significantly (80% of the nominal value). This corresponds to a minimum period of use of approximately 2-3 years if the battery is used twice a week. With careful storage when the battery is not in use, a life of 2-3 years is realistic.

In many cases, the battery and the charger are in perfect condition, merely the battery protection has been triggered. To solve this, simply leave the battery connected to the plugged in charger and after a while (NB: it may take up to two hours) the battery will charge again.

Charge the battery ideally to about 70% and keep the battery in a cool dry place for no longer than 3 months. Temperatures below 15°C are favourable. The fridge in an airtight container is a good option. Extreme example: Storage of a fully charged lithium-ion battery at 30°C (direct sunlight) irreversibly damages the battery – it may even fail completely.

It is best to avoid a full discharge as this can, over time, reduce the capacity of the battery.  Li-ion batteries prefer small charges as opposed to full charges.

Yes, this is normal. There is a small amount of battery use required to maintain the connection with the TX remote. While this connection is active you will notice your battery drains a few percent each day. Once the TX remote connection deactivates (after approx 18hrs of no use) this will slow but not completely stop. We recommend you unplug your USB cable from your battery when not in use. If you notice your battery is draining while unplugged from the USB cable we recommend you update your battery firmware to the latest version.

We’ve released a battery firmware update to improve the battery performance at low temperatures. Please update your battery to the latest firmware version via the process above.

If a Power Packs is run completely flat, sometimes they won’t accept a charge from a Gloworm Fast Charger. This is due to the battery not having the required charge to enable communication with the charger. In this case it is worth trying a non-fast charge power source (USB Type A cable, using the included USB Type A adapter plug) to trickle charge the battery for a few percent, after which it can be returned to the fast charger.

The firmware our batteries run on can take a few full charge cycles to ‘learn’ the capacity of its cells. If you’re not getting the expected runtime, we recommend you cycle the battery through a few full charges and the calculated runtime should more accurately reflect our advertised runtimes.

Once the battery firmware update process has started, the app and the battery communicate directly with each other without the need for the light. If this update process is interrupted, the battery may get stuck in update mode.

To restart the update process, unplug the battery from the light and restart the app to the paired devices screen.

Press the check for updates button and leave the phone and battery close to each other and the update process should resume. Contact us at [email protected] for further assistance with this process if required.

Tips

>> Ensure location services have been activated on your device and Gloworm Link App has been given permission to use device location.

>> Try deleting the light/battery profiles before reattempting the Update.

Yes, using the included USB-C adapter plug you can charge/power any USB-C device.

If the device is USB-PD (Power Delivery) compatible the Power Pack will deliver up to 20W of charge.  Non Power Delivery devices will only receive a 5W charge.

Short answer is yes, but ultimately it depends on the regulations of each airline.  Airlines rate batteries by Watt Hour (Wh) when enforcing their rules.  Most airlines allow Li-ion batteries of 100Wh or less without any special conditions.

All Gloworm batteries are less than 100WH.

Watt Hour Specification by Battery Model:

• Power Pack 10 – 74Wh
• Power Pack 5 – 37Wh
• 4 Cell Battery – 50 Wh
• 2 Cell Battery – 25 Wh

The life of a battery pack depends on different factors. On the cell type, on how much it is used and on how it is treated. In general, a life of 300-400 charging/discharging cycles can be assumed before the battery’s capacity decreases significantly (80% of the nominal value). This corresponds to a minimum period of use of approximately 2-3 years if the battery is used twice a week. With careful storage when the battery is not in use, a life of 2-3 years is realistic.

In many cases, the battery and the charger are in perfect condition, merely the battery protection has been triggered. To solve this, simply leave the battery connected to the plugged in charger and after a while (NB: it may take up to two hours) the battery will charge again.

Charge the battery ideally to about 70% and keep the battery in a cool dry place for no longer than 3 months. Temperatures below 15°C are favourable. The fridge in an airtight container is a good option. Extreme example: Storage of a fully charged lithium-ion battery at 30°C (direct sunlight) irreversibly damages the battery – it may even fail completely.

It is best to avoid a full discharge as this can, over time, reduce the capacity of the battery.  Li-ion batteries prefer small charges as opposed to full charges.

Yes, this is normal. There is a small amount of battery use required to maintain the connection with the TX remote. While this connection is active you will notice your battery drains a few percent each day. Once the TX remote connection deactivates (after approx 18hrs of no use) this will slow but not completely stop. We recommend you unplug your USB cable from your battery when not in use. If you notice your battery is draining while unplugged from the USB cable we recommend you update your battery firmware to the latest version.

We’ve released a battery firmware update to improve the battery performance at low temperatures. Please update your battery to the latest firmware version via the process above.

If a Power Packs is run completely flat, sometimes they won’t accept a charge from a Gloworm Fast Charger. This is due to the battery not having the required charge to enable communication with the charger. In this case it is worth trying a non-fast charge power source (USB Type A cable, using the included USB Type A adapter plug) to trickle charge the battery for a few percent, after which it can be returned to the fast charger.

The firmware our batteries run on can take a few full charge cycles to ‘learn’ the capacity of its cells. If you’re not getting the expected runtime, we recommend you cycle the battery through a few full charges and the calculated runtime should more accurately reflect our advertised runtimes.

Once the battery firmware update process has started, the app and the battery communicate directly with each other without the need for the light. If this update process is interrupted, the battery may get stuck in update mode.

To restart the update process, unplug the battery from the light and restart the app to the paired devices screen.

Press the check for updates button and leave the phone and battery close to each other and the update process should resume. Contact us at [email protected] for further assistance with this process if required.

Tips

>> Ensure location services have been activated on your device and Gloworm Link App has been given permission to use device location.

>> Try deleting the light/battery profiles before reattempting the Update.

Yes, using the included USB-C adapter plug you can charge/power any USB-C device.

If the device is USB-PD (Power Delivery) compatible the Power Pack will deliver up to 20W of charge.  Non Power Delivery devices will only receive a 5W charge.

Short answer is yes, but ultimately it depends on the regulations of each airline.  Airlines rate batteries by Watt Hour (Wh) when enforcing their rules.  Most airlines allow Li-ion batteries of 100Wh or less without any special conditions.

All Gloworm batteries are less than 100WH.

Watt Hour Specification by Battery Model:

• Power Pack 10 – 74Wh
• Power Pack 5 – 37Wh
• 4 Cell Battery – 50 Wh
• 2 Cell Battery – 25 Wh

The life of a battery pack depends on different factors. On the cell type, on how much it is used and on how it is treated. In general, a life of 300-400 charging/discharging cycles can be assumed before the battery’s capacity decreases significantly (80% of the nominal value). This corresponds to a minimum period of use of approximately 2-3 years if the battery is used twice a week. With careful storage when the battery is not in use, a life of 2-3 years is realistic.

In many cases, the battery and the charger are in perfect condition, merely the battery protection has been triggered. To solve this, simply leave the battery connected to the plugged in charger and after a while (NB: it may take up to two hours) the battery will charge again.

Charge the battery ideally to about 70% and keep the battery in a cool dry place for no longer than 3 months. Temperatures below 15°C are favourable. The fridge in an airtight container is a good option. Extreme example: Storage of a fully charged lithium-ion battery at 30°C (direct sunlight) irreversibly damages the battery – it may even fail completely.

It is best to avoid a full discharge as this can, over time, reduce the capacity of the battery.  Li-ion batteries prefer small charges as opposed to full charges.

Yes, this is normal. There is a small amount of battery use required to maintain the connection with the TX remote. While this connection is active you will notice your battery drains a few percent each day. Once the TX remote connection deactivates (after approx 18hrs of no use) this will slow but not completely stop. We recommend you unplug your USB cable from your battery when not in use. If you notice your battery is draining while unplugged from the USB cable we recommend you update your battery firmware to the latest version.

We’ve released a battery firmware update to improve the battery performance at low temperatures. Please update your battery to the latest firmware version via the process above.

If a Power Packs is run completely flat, sometimes they won’t accept a charge from a Gloworm Fast Charger. This is due to the battery not having the required charge to enable communication with the charger. In this case it is worth trying a non-fast charge power source (USB Type A cable, using the included USB Type A adapter plug) to trickle charge the battery for a few percent, after which it can be returned to the fast charger.

The firmware our batteries run on can take a few full charge cycles to ‘learn’ the capacity of its cells. If you’re not getting the expected runtime, we recommend you cycle the battery through a few full charges and the calculated runtime should more accurately reflect our advertised runtimes.

Once the battery firmware update process has started, the app and the battery communicate directly with each other without the need for the light. If this update process is interrupted, the battery may get stuck in update mode.

To restart the update process, unplug the battery from the light and restart the app to the paired devices screen.

Press the check for updates button and leave the phone and battery close to each other and the update process should resume. Contact us at [email protected] for further assistance with this process if required.

Tips

>> Ensure location services have been activated on your device and Gloworm Link App has been given permission to use device location.

>> Try deleting the light/battery profiles before reattempting the Update.

Yes, using the included USB-C adapter plug you can charge/power any USB-C device.

If the device is USB-PD (Power Delivery) compatible the Power Pack will deliver up to 20W of charge.  Non Power Delivery devices will only receive a 5W charge.

Short answer is yes, but ultimately it depends on the regulations of each airline.  Airlines rate batteries by Watt Hour (Wh) when enforcing their rules.  Most airlines allow Li-ion batteries of 100Wh or less without any special conditions.

All Gloworm batteries are less than 100WH.

Watt Hour Specification by Battery Model:

• Power Pack 10 – 74Wh
• Power Pack 5 – 37Wh
• 4 Cell Battery – 50 Wh
• 2 Cell Battery – 25 Wh

The life of a battery pack depends on different factors. On the cell type, on how much it is used and on how it is treated. In general, a life of 300-400 charging/discharging cycles can be assumed before the battery’s capacity decreases significantly (80% of the nominal value). This corresponds to a minimum period of use of approximately 2-3 years if the battery is used twice a week. With careful storage when the battery is not in use, a life of 2-3 years is realistic.

In many cases, the battery and the charger are in perfect condition, merely the battery protection has been triggered. To solve this, simply leave the battery connected to the plugged in charger and after a while (NB: it may take up to two hours) the battery will charge again.

Charge the battery ideally to about 70% and keep the battery in a cool dry place for no longer than 3 months. Temperatures below 15°C are favourable. The fridge in an airtight container is a good option. Extreme example: Storage of a fully charged lithium-ion battery at 30°C (direct sunlight) irreversibly damages the battery – it may even fail completely.

It is best to avoid a full discharge as this can, over time, reduce the capacity of the battery.  Li-ion batteries prefer small charges as opposed to full charges.

Yes, this is normal. There is a small amount of battery use required to maintain the connection with the TX remote. While this connection is active you will notice your battery drains a few percent each day. Once the TX remote connection deactivates (after approx 18hrs of no use) this will slow but not completely stop. We recommend you unplug your USB cable from your battery when not in use. If you notice your battery is draining while unplugged from the USB cable we recommend you update your battery firmware to the latest version.

We’ve released a battery firmware update to improve the battery performance at low temperatures. Please update your battery to the latest firmware version via the process above.

If a Power Packs is run completely flat, sometimes they won’t accept a charge from a Gloworm Fast Charger. This is due to the battery not having the required charge to enable communication with the charger. In this case it is worth trying a non-fast charge power source (USB Type A cable, using the included USB Type A adapter plug) to trickle charge the battery for a few percent, after which it can be returned to the fast charger.

The firmware our batteries run on can take a few full charge cycles to ‘learn’ the capacity of its cells. If you’re not getting the expected runtime, we recommend you cycle the battery through a few full charges and the calculated runtime should more accurately reflect our advertised runtimes.

Once the battery firmware update process has started, the app and the battery communicate directly with each other without the need for the light. If this update process is interrupted, the battery may get stuck in update mode.

To restart the update process, unplug the battery from the light and restart the app to the paired devices screen.

Press the check for updates button and leave the phone and battery close to each other and the update process should resume. Contact us at [email protected] for further assistance with this process if required.

Tips

>> Ensure location services have been activated on your device and Gloworm Link App has been given permission to use device location.

>> Try deleting the light/battery profiles before reattempting the Update.

Yes, using the included USB-C adapter plug you can charge/power any USB-C device.

If the device is USB-PD (Power Delivery) compatible the Power Pack will deliver up to 20W of charge.  Non Power Delivery devices will only receive a 5W charge.

Short answer is yes, but ultimately it depends on the regulations of each airline.  Airlines rate batteries by Watt Hour (Wh) when enforcing their rules.  Most airlines allow Li-ion batteries of 100Wh or less without any special conditions.

All Gloworm batteries are less than 100WH.

Watt Hour Specification by Battery Model:

• Power Pack 10 – 74Wh
• Power Pack 5 – 37Wh
• 4 Cell Battery – 50 Wh
• 2 Cell Battery – 25 Wh

The life of a battery pack depends on different factors. On the cell type, on how much it is used and on how it is treated. In general, a life of 300-400 charging/discharging cycles can be assumed before the battery’s capacity decreases significantly (80% of the nominal value). This corresponds to a minimum period of use of approximately 2-3 years if the battery is used twice a week. With careful storage when the battery is not in use, a life of 2-3 years is realistic.

In many cases, the battery and the charger are in perfect condition, merely the battery protection has been triggered. To solve this, simply leave the battery connected to the plugged in charger and after a while (NB: it may take up to two hours) the battery will charge again.

Charge the battery ideally to about 70% and keep the battery in a cool dry place for no longer than 3 months. Temperatures below 15°C are favourable. The fridge in an airtight container is a good option. Extreme example: Storage of a fully charged lithium-ion battery at 30°C (direct sunlight) irreversibly damages the battery – it may even fail completely.

It is best to avoid a full discharge as this can, over time, reduce the capacity of the battery.  Li-ion batteries prefer small charges as opposed to full charges.

Yes, this is normal. There is a small amount of battery use required to maintain the connection with the TX remote. While this connection is active you will notice your battery drains a few percent each day. Once the TX remote connection deactivates (after approx 18hrs of no use) this will slow but not completely stop. We recommend you unplug your USB cable from your battery when not in use. If you notice your battery is draining while unplugged from the USB cable we recommend you update your battery firmware to the latest version.

We’ve released a battery firmware update to improve the battery performance at low temperatures. Please update your battery to the latest firmware version via the process above.

If a Power Packs is run completely flat, sometimes they won’t accept a charge from a Gloworm Fast Charger. This is due to the battery not having the required charge to enable communication with the charger. In this case it is worth trying a non-fast charge power source (USB Type A cable, using the included USB Type A adapter plug) to trickle charge the battery for a few percent, after which it can be returned to the fast charger.

The firmware our batteries run on can take a few full charge cycles to ‘learn’ the capacity of its cells. If you’re not getting the expected runtime, we recommend you cycle the battery through a few full charges and the calculated runtime should more accurately reflect our advertised runtimes.

Once the battery firmware update process has started, the app and the battery communicate directly with each other without the need for the light. If this update process is interrupted, the battery may get stuck in update mode.

To restart the update process, unplug the battery from the light and restart the app to the paired devices screen.

Press the check for updates button and leave the phone and battery close to each other and the update process should resume. Contact us at [email protected] for further assistance with this process if required.

Tips

>> Ensure location services have been activated on your device and Gloworm Link App has been given permission to use device location.

>> Try deleting the light/battery profiles before reattempting the Update.

Yes, using the included USB-C adapter plug you can charge/power any USB-C device.

If the device is USB-PD (Power Delivery) compatible the Power Pack will deliver up to 20W of charge.  Non Power Delivery devices will only receive a 5W charge.

Short answer is yes, but ultimately it depends on the regulations of each airline.  Airlines rate batteries by Watt Hour (Wh) when enforcing their rules.  Most airlines allow Li-ion batteries of 100Wh or less without any special conditions.

All Gloworm batteries are less than 100WH.

Watt Hour Specification by Battery Model:

• Power Pack 10 – 74Wh
• Power Pack 5 – 37Wh
• 4 Cell Battery – 50 Wh
• 2 Cell Battery – 25 Wh

The life of a battery pack depends on different factors. On the cell type, on how much it is used and on how it is treated. In general, a life of 300-400 charging/discharging cycles can be assumed before the battery’s capacity decreases significantly (80% of the nominal value). This corresponds to a minimum period of use of approximately 2-3 years if the battery is used twice a week. With careful storage when the battery is not in use, a life of 2-3 years is realistic.

In many cases, the battery and the charger are in perfect condition, merely the battery protection has been triggered. To solve this, simply leave the battery connected to the plugged in charger and after a while (NB: it may take up to two hours) the battery will charge again.

Charge the battery ideally to about 70% and keep the battery in a cool dry place for no longer than 3 months. Temperatures below 15°C are favourable. The fridge in an airtight container is a good option. Extreme example: Storage of a fully charged lithium-ion battery at 30°C (direct sunlight) irreversibly damages the battery – it may even fail completely.

It is best to avoid a full discharge as this can, over time, reduce the capacity of the battery.  Li-ion batteries prefer small charges as opposed to full charges.

Yes, this is normal. There is a small amount of battery use required to maintain the connection with the TX remote. While this connection is active you will notice your battery drains a few percent each day. Once the TX remote connection deactivates (after approx 18hrs of no use) this will slow but not completely stop. We recommend you unplug your USB cable from your battery when not in use. If you notice your battery is draining while unplugged from the USB cable we recommend you update your battery firmware to the latest version.

We’ve released a battery firmware update to improve the battery performance at low temperatures. Please update your battery to the latest firmware version via the process above.

If a Power Packs is run completely flat, sometimes they won’t accept a charge from a Gloworm Fast Charger. This is due to the battery not having the required charge to enable communication with the charger. In this case it is worth trying a non-fast charge power source (USB Type A cable, using the included USB Type A adapter plug) to trickle charge the battery for a few percent, after which it can be returned to the fast charger.

The firmware our batteries run on can take a few full charge cycles to ‘learn’ the capacity of its cells. If you’re not getting the expected runtime, we recommend you cycle the battery through a few full charges and the calculated runtime should more accurately reflect our advertised runtimes.

Once the battery firmware update process has started, the app and the battery communicate directly with each other without the need for the light. If this update process is interrupted, the battery may get stuck in update mode.

To restart the update process, unplug the battery from the light and restart the app to the paired devices screen.

Press the check for updates button and leave the phone and battery close to each other and the update process should resume. Contact us at [email protected] for further assistance with this process if required.

Tips

>> Ensure location services have been activated on your device and Gloworm Link App has been given permission to use device location.

>> Try deleting the light/battery profiles before reattempting the Update.

Yes, using the included USB-C adapter plug you can charge/power any USB-C device.

If the device is USB-PD (Power Delivery) compatible the Power Pack will deliver up to 20W of charge.  Non Power Delivery devices will only receive a 5W charge.

Short answer is yes, but ultimately it depends on the regulations of each airline.  Airlines rate batteries by Watt Hour (Wh) when enforcing their rules.  Most airlines allow Li-ion batteries of 100Wh or less without any special conditions.

All Gloworm batteries are less than 100WH.

Watt Hour Specification by Battery Model:

• Power Pack 10 – 74Wh
• Power Pack 5 – 37Wh
• 4 Cell Battery – 50 Wh
• 2 Cell Battery – 25 Wh

The life of a battery pack depends on different factors. On the cell type, on how much it is used and on how it is treated. In general, a life of 300-400 charging/discharging cycles can be assumed before the battery’s capacity decreases significantly (80% of the nominal value). This corresponds to a minimum period of use of approximately 2-3 years if the battery is used twice a week. With careful storage when the battery is not in use, a life of 2-3 years is realistic.

In many cases, the battery and the charger are in perfect condition, merely the battery protection has been triggered. To solve this, simply leave the battery connected to the plugged in charger and after a while (NB: it may take up to two hours) the battery will charge again.

Charge the battery ideally to about 70% and keep the battery in a cool dry place for no longer than 3 months. Temperatures below 15°C are favourable. The fridge in an airtight container is a good option. Extreme example: Storage of a fully charged lithium-ion battery at 30°C (direct sunlight) irreversibly damages the battery – it may even fail completely.

It is best to avoid a full discharge as this can, over time, reduce the capacity of the battery.  Li-ion batteries prefer small charges as opposed to full charges.

Yes, this is normal. There is a small amount of battery use required to maintain the connection with the TX remote. While this connection is active you will notice your battery drains a few percent each day. Once the TX remote connection deactivates (after approx 18hrs of no use) this will slow but not completely stop. We recommend you unplug your USB cable from your battery when not in use. If you notice your battery is draining while unplugged from the USB cable we recommend you update your battery firmware to the latest version.

We’ve released a battery firmware update to improve the battery performance at low temperatures. Please update your battery to the latest firmware version via the process above.

If a Power Packs is run completely flat, sometimes they won’t accept a charge from a Gloworm Fast Charger. This is due to the battery not having the required charge to enable communication with the charger. In this case it is worth trying a non-fast charge power source (USB Type A cable, using the included USB Type A adapter plug) to trickle charge the battery for a few percent, after which it can be returned to the fast charger.

The firmware our batteries run on can take a few full charge cycles to ‘learn’ the capacity of its cells. If you’re not getting the expected runtime, we recommend you cycle the battery through a few full charges and the calculated runtime should more accurately reflect our advertised runtimes.

Once the battery firmware update process has started, the app and the battery communicate directly with each other without the need for the light. If this update process is interrupted, the battery may get stuck in update mode.

To restart the update process, unplug the battery from the light and restart the app to the paired devices screen.

Press the check for updates button and leave the phone and battery close to each other and the update process should resume. Contact us at [email protected] for further assistance with this process if required.

Tips

>> Ensure location services have been activated on your device and Gloworm Link App has been given permission to use device location.

>> Try deleting the light/battery profiles before reattempting the Update.

Yes, using the included USB-C adapter plug you can charge/power any USB-C device.

If the device is USB-PD (Power Delivery) compatible the Power Pack will deliver up to 20W of charge.  Non Power Delivery devices will only receive a 5W charge.

Short answer is yes, but ultimately it depends on the regulations of each airline.  Airlines rate batteries by Watt Hour (Wh) when enforcing their rules.  Most airlines allow Li-ion batteries of 100Wh or less without any special conditions.

All Gloworm batteries are less than 100WH.

Watt Hour Specification by Battery Model:

• Power Pack 10 – 74Wh
• Power Pack 5 – 37Wh
• 4 Cell Battery – 50 Wh
• 2 Cell Battery – 25 Wh

The life of a battery pack depends on different factors. On the cell type, on how much it is used and on how it is treated. In general, a life of 300-400 charging/discharging cycles can be assumed before the battery’s capacity decreases significantly (80% of the nominal value). This corresponds to a minimum period of use of approximately 2-3 years if the battery is used twice a week. With careful storage when the battery is not in use, a life of 2-3 years is realistic.

In many cases, the battery and the charger are in perfect condition, merely the battery protection has been triggered. To solve this, simply leave the battery connected to the plugged in charger and after a while (NB: it may take up to two hours) the battery will charge again.

Charge the battery ideally to about 70% and keep the battery in a cool dry place for no longer than 3 months. Temperatures below 15°C are favourable. The fridge in an airtight container is a good option. Extreme example: Storage of a fully charged lithium-ion battery at 30°C (direct sunlight) irreversibly damages the battery – it may even fail completely.

It is best to avoid a full discharge as this can, over time, reduce the capacity of the battery.  Li-ion batteries prefer small charges as opposed to full charges.

Yes, this is normal. There is a small amount of battery use required to maintain the connection with the TX remote. While this connection is active you will notice your battery drains a few percent each day. Once the TX remote connection deactivates (after approx 18hrs of no use) this will slow but not completely stop. We recommend you unplug your USB cable from your battery when not in use. If you notice your battery is draining while unplugged from the USB cable we recommend you update your battery firmware to the latest version.

We’ve released a battery firmware update to improve the battery performance at low temperatures. Please update your battery to the latest firmware version via the process above.

If a Power Packs is run completely flat, sometimes they won’t accept a charge from a Gloworm Fast Charger. This is due to the battery not having the required charge to enable communication with the charger. In this case it is worth trying a non-fast charge power source (USB Type A cable, using the included USB Type A adapter plug) to trickle charge the battery for a few percent, after which it can be returned to the fast charger.

The firmware our batteries run on can take a few full charge cycles to ‘learn’ the capacity of its cells. If you’re not getting the expected runtime, we recommend you cycle the battery through a few full charges and the calculated runtime should more accurately reflect our advertised runtimes.

Once the battery firmware update process has started, the app and the battery communicate directly with each other without the need for the light. If this update process is interrupted, the battery may get stuck in update mode.

To restart the update process, unplug the battery from the light and restart the app to the paired devices screen.

Press the check for updates button and leave the phone and battery close to each other and the update process should resume. Contact us at [email protected] for further assistance with this process if required.

Tips

>> Ensure location services have been activated on your device and Gloworm Link App has been given permission to use device location.

>> Try deleting the light/battery profiles before reattempting the Update.

Yes, using the included USB-C adapter plug you can charge/power any USB-C device.

If the device is USB-PD (Power Delivery) compatible the Power Pack will deliver up to 20W of charge.  Non Power Delivery devices will only receive a 5W charge.

Short answer is yes, but ultimately it depends on the regulations of each airline.  Airlines rate batteries by Watt Hour (Wh) when enforcing their rules.  Most airlines allow Li-ion batteries of 100Wh or less without any special conditions.

All Gloworm batteries are less than 100WH.

Watt Hour Specification by Battery Model:

• Power Pack 10 – 74Wh
• Power Pack 5 – 37Wh
• 4 Cell Battery – 50 Wh
• 2 Cell Battery – 25 Wh

The life of a battery pack depends on different factors. On the cell type, on how much it is used and on how it is treated. In general, a life of 300-400 charging/discharging cycles can be assumed before the battery’s capacity decreases significantly (80% of the nominal value). This corresponds to a minimum period of use of approximately 2-3 years if the battery is used twice a week. With careful storage when the battery is not in use, a life of 2-3 years is realistic.

In many cases, the battery and the charger are in perfect condition, merely the battery protection has been triggered. To solve this, simply leave the battery connected to the plugged in charger and after a while (NB: it may take up to two hours) the battery will charge again.

Charge the battery ideally to about 70% and keep the battery in a cool dry place for no longer than 3 months. Temperatures below 15°C are favourable. The fridge in an airtight container is a good option. Extreme example: Storage of a fully charged lithium-ion battery at 30°C (direct sunlight) irreversibly damages the battery – it may even fail completely.

It is best to avoid a full discharge as this can, over time, reduce the capacity of the battery.  Li-ion batteries prefer small charges as opposed to full charges.

Yes, this is normal. There is a small amount of battery use required to maintain the connection with the TX remote. While this connection is active you will notice your battery drains a few percent each day. Once the TX remote connection deactivates (after approx 18hrs of no use) this will slow but not completely stop. We recommend you unplug your USB cable from your battery when not in use. If you notice your battery is draining while unplugged from the USB cable we recommend you update your battery firmware to the latest version.

We’ve released a battery firmware update to improve the battery performance at low temperatures. Please update your battery to the latest firmware version via the process above.

If a Power Packs is run completely flat, sometimes they won’t accept a charge from a Gloworm Fast Charger. This is due to the battery not having the required charge to enable communication with the charger. In this case it is worth trying a non-fast charge power source (USB Type A cable, using the included USB Type A adapter plug) to trickle charge the battery for a few percent, after which it can be returned to the fast charger.

The firmware our batteries run on can take a few full charge cycles to ‘learn’ the capacity of its cells. If you’re not getting the expected runtime, we recommend you cycle the battery through a few full charges and the calculated runtime should more accurately reflect our advertised runtimes.

Once the battery firmware update process has started, the app and the battery communicate directly with each other without the need for the light. If this update process is interrupted, the battery may get stuck in update mode.

To restart the update process, unplug the battery from the light and restart the app to the paired devices screen.

Press the check for updates button and leave the phone and battery close to each other and the update process should resume. Contact us at [email protected] for further assistance with this process if required.

Tips

>> Ensure location services have been activated on your device and Gloworm Link App has been given permission to use device location.

>> Try deleting the light/battery profiles before reattempting the Update.

Yes, using the included USB-C adapter plug you can charge/power any USB-C device.

If the device is USB-PD (Power Delivery) compatible the Power Pack will deliver up to 20W of charge.  Non Power Delivery devices will only receive a 5W charge.

Short answer is yes, but ultimately it depends on the regulations of each airline.  Airlines rate batteries by Watt Hour (Wh) when enforcing their rules.  Most airlines allow Li-ion batteries of 100Wh or less without any special conditions.

All Gloworm batteries are less than 100WH.

Watt Hour Specification by Battery Model:

• Power Pack 10 – 74Wh
• Power Pack 5 – 37Wh
• 4 Cell Battery – 50 Wh
• 2 Cell Battery – 25 Wh

The life of a battery pack depends on different factors. On the cell type, on how much it is used and on how it is treated. In general, a life of 300-400 charging/discharging cycles can be assumed before the battery’s capacity decreases significantly (80% of the nominal value). This corresponds to a minimum period of use of approximately 2-3 years if the battery is used twice a week. With careful storage when the battery is not in use, a life of 2-3 years is realistic.

In many cases, the battery and the charger are in perfect condition, merely the battery protection has been triggered. To solve this, simply leave the battery connected to the plugged in charger and after a while (NB: it may take up to two hours) the battery will charge again.

Charge the battery ideally to about 70% and keep the battery in a cool dry place for no longer than 3 months. Temperatures below 15°C are favourable. The fridge in an airtight container is a good option. Extreme example: Storage of a fully charged lithium-ion battery at 30°C (direct sunlight) irreversibly damages the battery – it may even fail completely.

It is best to avoid a full discharge as this can, over time, reduce the capacity of the battery.  Li-ion batteries prefer small charges as opposed to full charges.

Yes, this is normal. There is a small amount of battery use required to maintain the connection with the TX remote. While this connection is active you will notice your battery drains a few percent each day. Once the TX remote connection deactivates (after approx 18hrs of no use) this will slow but not completely stop. We recommend you unplug your USB cable from your battery when not in use. If you notice your battery is draining while unplugged from the USB cable we recommend you update your battery firmware to the latest version.

We’ve released a battery firmware update to improve the battery performance at low temperatures. Please update your battery to the latest firmware version via the process above.

If a Power Packs is run completely flat, sometimes they won’t accept a charge from a Gloworm Fast Charger. This is due to the battery not having the required charge to enable communication with the charger. In this case it is worth trying a non-fast charge power source (USB Type A cable, using the included USB Type A adapter plug) to trickle charge the battery for a few percent, after which it can be returned to the fast charger.

The firmware our batteries run on can take a few full charge cycles to ‘learn’ the capacity of its cells. If you’re not getting the expected runtime, we recommend you cycle the battery through a few full charges and the calculated runtime should more accurately reflect our advertised runtimes.

Once the battery firmware update process has started, the app and the battery communicate directly with each other without the need for the light. If this update process is interrupted, the battery may get stuck in update mode.

To restart the update process, unplug the battery from the light and restart the app to the paired devices screen.

Press the check for updates button and leave the phone and battery close to each other and the update process should resume. Contact us at [email protected] for further assistance with this process if required.

Tips

>> Ensure location services have been activated on your device and Gloworm Link App has been given permission to use device location.

>> Try deleting the light/battery profiles before reattempting the Update.

Yes, using the included USB-C adapter plug you can charge/power any USB-C device.

If the device is USB-PD (Power Delivery) compatible the Power Pack will deliver up to 20W of charge.  Non Power Delivery devices will only receive a 5W charge.

Short answer is yes, but ultimately it depends on the regulations of each airline.  Airlines rate batteries by Watt Hour (Wh) when enforcing their rules.  Most airlines allow Li-ion batteries of 100Wh or less without any special conditions.

All Gloworm batteries are less than 100WH.

Watt Hour Specification by Battery Model:

• Power Pack 10 – 74Wh
• Power Pack 5 – 37Wh
• 4 Cell Battery – 50 Wh
• 2 Cell Battery – 25 Wh

The life of a battery pack depends on different factors. On the cell type, on how much it is used and on how it is treated. In general, a life of 300-400 charging/discharging cycles can be assumed before the battery’s capacity decreases significantly (80% of the nominal value). This corresponds to a minimum period of use of approximately 2-3 years if the battery is used twice a week. With careful storage when the battery is not in use, a life of 2-3 years is realistic.

In many cases, the battery and the charger are in perfect condition, merely the battery protection has been triggered. To solve this, simply leave the battery connected to the plugged in charger and after a while (NB: it may take up to two hours) the battery will charge again.

Charge the battery ideally to about 70% and keep the battery in a cool dry place for no longer than 3 months. Temperatures below 15°C are favourable. The fridge in an airtight container is a good option. Extreme example: Storage of a fully charged lithium-ion battery at 30°C (direct sunlight) irreversibly damages the battery – it may even fail completely.

It is best to avoid a full discharge as this can, over time, reduce the capacity of the battery.  Li-ion batteries prefer small charges as opposed to full charges.

Yes, this is normal. There is a small amount of battery use required to maintain the connection with the TX remote. While this connection is active you will notice your battery drains a few percent each day. Once the TX remote connection deactivates (after approx 18hrs of no use) this will slow but not completely stop. We recommend you unplug your USB cable from your battery when not in use. If you notice your battery is draining while unplugged from the USB cable we recommend you update your battery firmware to the latest version.

We’ve released a battery firmware update to improve the battery performance at low temperatures. Please update your battery to the latest firmware version via the process above.

If a Power Packs is run completely flat, sometimes they won’t accept a charge from a Gloworm Fast Charger. This is due to the battery not having the required charge to enable communication with the charger. In this case it is worth trying a non-fast charge power source (USB Type A cable, using the included USB Type A adapter plug) to trickle charge the battery for a few percent, after which it can be returned to the fast charger.

The firmware our batteries run on can take a few full charge cycles to ‘learn’ the capacity of its cells. If you’re not getting the expected runtime, we recommend you cycle the battery through a few full charges and the calculated runtime should more accurately reflect our advertised runtimes.

Once the battery firmware update process has started, the app and the battery communicate directly with each other without the need for the light. If this update process is interrupted, the battery may get stuck in update mode.

To restart the update process, unplug the battery from the light and restart the app to the paired devices screen.

Press the check for updates button and leave the phone and battery close to each other and the update process should resume. Contact us at [email protected] for further assistance with this process if required.

Tips

>> Ensure location services have been activated on your device and Gloworm Link App has been given permission to use device location.

>> Try deleting the light/battery profiles before reattempting the Update.

Yes, using the included USB-C adapter plug you can charge/power any USB-C device.

If the device is USB-PD (Power Delivery) compatible the Power Pack will deliver up to 20W of charge.  Non Power Delivery devices will only receive a 5W charge.

Short answer is yes, but ultimately it depends on the regulations of each airline.  Airlines rate batteries by Watt Hour (Wh) when enforcing their rules.  Most airlines allow Li-ion batteries of 100Wh or less without any special conditions.

All Gloworm batteries are less than 100WH.

Watt Hour Specification by Battery Model:

• Power Pack 10 – 74Wh
• Power Pack 5 – 37Wh
• 4 Cell Battery – 50 Wh
• 2 Cell Battery – 25 Wh

The life of a battery pack depends on different factors. On the cell type, on how much it is used and on how it is treated. In general, a life of 300-400 charging/discharging cycles can be assumed before the battery’s capacity decreases significantly (80% of the nominal value). This corresponds to a minimum period of use of approximately 2-3 years if the battery is used twice a week. With careful storage when the battery is not in use, a life of 2-3 years is realistic.

In many cases, the battery and the charger are in perfect condition, merely the battery protection has been triggered. To solve this, simply leave the battery connected to the plugged in charger and after a while (NB: it may take up to two hours) the battery will charge again.

Charge the battery ideally to about 70% and keep the battery in a cool dry place for no longer than 3 months. Temperatures below 15°C are favourable. The fridge in an airtight container is a good option. Extreme example: Storage of a fully charged lithium-ion battery at 30°C (direct sunlight) irreversibly damages the battery – it may even fail completely.

It is best to avoid a full discharge as this can, over time, reduce the capacity of the battery.  Li-ion batteries prefer small charges as opposed to full charges.

Yes, this is normal. There is a small amount of battery use required to maintain the connection with the TX remote. While this connection is active you will notice your battery drains a few percent each day. Once the TX remote connection deactivates (after approx 18hrs of no use) this will slow but not completely stop. We recommend you unplug your USB cable from your battery when not in use. If you notice your battery is draining while unplugged from the USB cable we recommend you update your battery firmware to the latest version.

We’ve released a battery firmware update to improve the battery performance at low temperatures. Please update your battery to the latest firmware version via the process above.

If a Power Packs is run completely flat, sometimes they won’t accept a charge from a Gloworm Fast Charger. This is due to the battery not having the required charge to enable communication with the charger. In this case it is worth trying a non-fast charge power source (USB Type A cable, using the included USB Type A adapter plug) to trickle charge the battery for a few percent, after which it can be returned to the fast charger.

The firmware our batteries run on can take a few full charge cycles to ‘learn’ the capacity of its cells. If you’re not getting the expected runtime, we recommend you cycle the battery through a few full charges and the calculated runtime should more accurately reflect our advertised runtimes.

Once the battery firmware update process has started, the app and the battery communicate directly with each other without the need for the light. If this update process is interrupted, the battery may get stuck in update mode.

To restart the update process, unplug the battery from the light and restart the app to the paired devices screen.

Press the check for updates button and leave the phone and battery close to each other and the update process should resume. Contact us at [email protected] for further assistance with this process if required.

Tips

>> Ensure location services have been activated on your device and Gloworm Link App has been given permission to use device location.

>> Try deleting the light/battery profiles before reattempting the Update.

Yes, using the included USB-C adapter plug you can charge/power any USB-C device.

If the device is USB-PD (Power Delivery) compatible the Power Pack will deliver up to 20W of charge.  Non Power Delivery devices will only receive a 5W charge.

Short answer is yes, but ultimately it depends on the regulations of each airline.  Airlines rate batteries by Watt Hour (Wh) when enforcing their rules.  Most airlines allow Li-ion batteries of 100Wh or less without any special conditions.

All Gloworm batteries are less than 100WH.

Watt Hour Specification by Battery Model:

• Power Pack 10 – 74Wh
• Power Pack 5 – 37Wh
• 4 Cell Battery – 50 Wh
• 2 Cell Battery – 25 Wh

The life of a battery pack depends on different factors. On the cell type, on how much it is used and on how it is treated. In general, a life of 300-400 charging/discharging cycles can be assumed before the battery’s capacity decreases significantly (80% of the nominal value). This corresponds to a minimum period of use of approximately 2-3 years if the battery is used twice a week. With careful storage when the battery is not in use, a life of 2-3 years is realistic.

In many cases, the battery and the charger are in perfect condition, merely the battery protection has been triggered. To solve this, simply leave the battery connected to the plugged in charger and after a while (NB: it may take up to two hours) the battery will charge again.

Charge the battery ideally to about 70% and keep the battery in a cool dry place for no longer than 3 months. Temperatures below 15°C are favourable. The fridge in an airtight container is a good option. Extreme example: Storage of a fully charged lithium-ion battery at 30°C (direct sunlight) irreversibly damages the battery – it may even fail completely.

It is best to avoid a full discharge as this can, over time, reduce the capacity of the battery.  Li-ion batteries prefer small charges as opposed to full charges.

Yes, this is normal. There is a small amount of battery use required to maintain the connection with the TX remote. While this connection is active you will notice your battery drains a few percent each day. Once the TX remote connection deactivates (after approx 18hrs of no use) this will slow but not completely stop. We recommend you unplug your USB cable from your battery when not in use. If you notice your battery is draining while unplugged from the USB cable we recommend you update your battery firmware to the latest version.

We’ve released a battery firmware update to improve the battery performance at low temperatures. Please update your battery to the latest firmware version via the process above.

If a Power Packs is run completely flat, sometimes they won’t accept a charge from a Gloworm Fast Charger. This is due to the battery not having the required charge to enable communication with the charger. In this case it is worth trying a non-fast charge power source (USB Type A cable, using the included USB Type A adapter plug) to trickle charge the battery for a few percent, after which it can be returned to the fast charger.

The firmware our batteries run on can take a few full charge cycles to ‘learn’ the capacity of its cells. If you’re not getting the expected runtime, we recommend you cycle the battery through a few full charges and the calculated runtime should more accurately reflect our advertised runtimes.

Once the battery firmware update process has started, the app and the battery communicate directly with each other without the need for the light. If this update process is interrupted, the battery may get stuck in update mode.

To restart the update process, unplug the battery from the light and restart the app to the paired devices screen.

Press the check for updates button and leave the phone and battery close to each other and the update process should resume. Contact us at [email protected] for further assistance with this process if required.

Tips

>> Ensure location services have been activated on your device and Gloworm Link App has been given permission to use device location.

>> Try deleting the light/battery profiles before reattempting the Update.

Yes, using the included USB-C adapter plug you can charge/power any USB-C device.

If the device is USB-PD (Power Delivery) compatible the Power Pack will deliver up to 20W of charge.  Non Power Delivery devices will only receive a 5W charge.