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24-month warranty on all Light Heads & G2.x Batteries
Free worldwide shipping on orders over $140 USD ($85 NZD for New Zealand)
All orders ship from our international distributors for faster delivery
No import fees or customs charges for NZ, AU, US, EU & UK* orders
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Terms and conditions

Warranty

Warranty claims cover any fault, defect or failure occurring as a result of the manufacturing process. Damage or faults occurring as a result of misuse, accident, or wear and tear is not covered by our warranty policy. If the product is still under warranty then the repair will be at our expense including the freight to return the repaired or replacement product.

Order Fulfilment and Shipping

Orders are fulfilled by our Distribution Network.  Orders/Payment are taken via the Gloworm website on behalf of our partners.  On placing an order, a ‘Notification To Fulfil’ will be sent to the customer and Distribution Partner.  The NTF will contain details of the order and the Distribution Partner selected to complete the order. When the product is dispatched, the Distribution Partner will supply a tracking number and invoice via email. We have distribution networks in New Zealand, Australia, Europe, USA, Canada and Asia.  Rest assured you will receive fast and effective service no matter where you live in the world.

Consumer Guarantees Act 1993 (New Zealand Sales Only)

The Consumer Guarantee Act sets out minimum standards for goods sold in New Zealand. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund.

Payment

Payment for goods is made in the currency you select using the ‘currency select’ facility.  Your invoice will also be issued in the selected currency.

Fair Trading Act 1986 (New Zealand Sales Only)

The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in-store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.

If you are not 100% satisfied with the items you have ordered, please email us and let us know the reasons for your dissatisfaction. If you return your order to us within 7 days of receipt, unused, with the goods undamaged and in their original packaging, we will be happy to offer a full refund of the purchase price or exchange the goods for another item.

Please Note: 

  • We do not refund your freight costs.
  • We will only accept goods returned with prior notification
  • We cannot accept any goods that have been worn, used, have their labels removed, altered or damaged.
  • We only accept items returned if they are within their original packaging.
  • Gloworm reserves the right to refuse to take the goods back if the item is returned later than 7 days after approval given.

We strongly advise all customers to check goods thoroughly upon delivery.

Returns and Refunds

We would like our customers to be satisfied with purchases they make with Gloworm.  If you are not satisfied with your purchase, we welcome your return or exchange product(s) within 14 days of the original order date as long as the following criteria are met:

Returns Policy

  • the products were purchased from  Gloworm website or associated retailer
  • the products are new and unused with no signs of wear or use.
  • the item(s) has not been disassembled.
  • a copy of the original invoice is provided.
  • exchanges are to be returned at the customer’s own expense.

We will notify you as soon as we receive the product and will provide you with a refund within 10 days. Additionally we will also refund your shipping costs. Please email us for further details.

If you wish to cancel your order after payment, please contact us via email or phone to discuss.

Faulty Goods

Please see our warranty terms for individual products for details.

We would like our customers to be satisfied with the purchase you made with Gloworm. We check all items before we ship them. However, if you received defective or damaged products please don’t worry! We’ll do everything we can to deal with the situation and get you up and running as soon as possible.

Defective or damaged items should be reported within 14 days of the original ship date.

Trading Name

Gloworm Performance Products Ltd

Gloworm Performance Products is located at:

12 Carr Road
Three Kings
Auckland 1042
New Zealand

International Purchases and Tax

All orders from New Zealand will incur 15% GST. All other purchases will not incur tax.  When viewing a product, the prices indicated will not include tax, unless your selected country/currency is New Zealand. Any taxes/fees incurred by the buyer at the border of the addressed country are the sole responsibility of the buyer.

This Limited Warranty (“Warranty”) applies to the bicycle lights purchased by you (“the Distributor” or “you”). Please read this document carefully as it sets out the terms and conditions under which we will provide remedies for defective products.

1. Scope of Warranty

We warrant that the bicycle light products (including front lights, rear lights, mounting brackets, and included charging cables or accessories) sold by us (“the Product”) will be free from defects in materials and workmanship under normal use in accordance with the product’s user manual and specifications.

This Warranty covers:

  • The light unit (including internal electronics and LED components).
  • Mounting brackets and attachment hardware supplied with the Product.
  • Charging cables and accessories included in the original packaging.

2. Warranty Period

The Warranty period is valid for 24 months (2 years) from the date of original purchase by the end-user.

To establish the start date of the Warranty period, you must provide valid proof of purchase.

3. Exclusions

This Warranty does not cover the following:

  1. Normal Wear and Tear: Gradual deterioration of the Product or its components due to normal usage, including but not limited to surface scratches, oxidation of contacts, or fading of plastic parts.
  2. Misuse and Abuse: Damage resulting from accident, misuse, neglect, abuse, improper operation, or failure to follow the instructions in the user manual.
  3. Unauthorised Modifications: Defects or damage caused by any modification, alteration, or repair of the Product.
  4. Water Damage: Damage caused by water ingress where the Product has been used outside the conditions specified by its IP (Ingress Protection) rating (e.g., submersion beyond the rated depth or opening the casing in wet conditions).
  5. Impact Damage: Damage resulting from crashes, collisions, drops, or impact with objects.
  6. Power Accessories: Damage caused by the use of incompatible, non-standard, or faulty chargers, batteries, or power adapters.
  7. Cosmetic Defects: Cosmetic defects that do not affect the functionality or performance of the Product.
  8. Consumables:
    • Batteries (internal or external) are considered consumables. This Warranty does not cover the gradual decrease in battery capacity over time. However, we warrant that the battery will be free from defects in workmanship and materials for the Warranty period.
    • Rubber seals, straps, and other parts subject to natural degradation.

This agreement sets out the minimum brand standards that the Distributor agrees to uphold when listing and selling Gloworm products.

  1. Original Packaging

All Gloworm products must be sold in their original, unaltered manufacturer packaging, unless the original packaging was damaged or destroyed through no fault of the Distributor. Repackaging, removal of inserts, or any modification to the original packaging is strictly prohibited. The Distributor acknowledges that any such modification may shift product liability entirely to them and may void existing manufacturer warranties.

  1. Product Names & Copy

Distributor must use the exact product names provided by Gloworm, in English, across all listings and marketing materials. Product names must not be translated, abbreviated, or altered in any way.  All product descriptions and specifications must be sourced from Gloworm’s approved copy.  Self-written product descriptions are not permitted without prior written approval from Gloworm.

  1. Logo & Brand Identity

Distributor must only use official Gloworm logo files as provided in the approved asset library. The logo must not be recoloured, distorted, stretched, or altered in any way. Minimum size and clear space requirements as specified in any accompanying brand guidelines must be respected. The Gloworm logo must not be combined with other logos, text, or graphic elements in a way that implies partnership, endorsement, or co-branding without prior written approval.

  1. Product Images

Only images from the Gloworm approved asset library may be used in product listings and marketing. Self-produced photography or edited versions of approved assets are not permitted without prior written approval.

  1. Recommended Retail Price (RRP)

Gloworm provides recommended retail prices (RRP) for all products as a guidance tool. Distributor retains full autonomy over its final retail pricing in accordance with applicable German and EU competition law, and nothing in this agreement should be construed as an obligation to sell at a fixed price. Distributor is encouraged to use the communicated RRP in its listings and marketing materials. Where the Distributor chooses to advertise products at a price significantly below the RRP on a sustained basis, the parties agree to discuss the matter in good faith, as this may affect brand perception and market positioning. No minimum price is imposed. The RRP is purely indicative.